Refund policy

30-DAY RETURN POLICY

We have a 30-day return policy, which means you have 30 days after receiving your order to request a return.

To be eligible for a return, items must be in the same condition in which they were received: unworn, unused, unwashed, and in their original packaging. You will also need your receipt or proof of purchase.

To start a return, contact us at support@samsonsocks.com.

If your return is accepted, we will provide instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Please do not send returns to us until you have contacted our support team and received return instructions.

You can contact us with any return questions at support@samsonsocks.com.

DAMAGES AND ISSUES

Please inspect your order when it arrives. If your item is defective, damaged, or you receive the wrong item, contact us as soon as possible at support@samsonsocks.com so we can evaluate the issue and make it right.

When contacting us about a damaged or incorrect order, please include your order number and, when possible, photos showing the issue.

EXCEPTIONS / NON-RETURNABLE ITEMS

For hygiene reasons, socks that have been worn, washed, or used cannot be returned unless they are defective.

Items that have been damaged after delivery through normal wear, misuse, improper washing, or care are not eligible for return.

We do not accept returns on gift cards.

Sale or clearance items are final sale unless otherwise stated or required by applicable law.

If you have questions about whether your item is eligible for return, contact us at support@samsonsocks.com.

EXCHANGES

The fastest way to receive a different size or product is to request a return for the item you have and, once the return is accepted, place a separate order for the new item.

If you received the wrong product or your item arrived defective or damaged, contact us before placing another order so we can assist you.

EUROPEAN UNION 14-DAY COOLING-OFF PERIOD

If merchandise is shipped into the European Union and applicable law provides you with a cancellation right, you may have the right to cancel or return your order within 14 days without providing a reason.

Returned items must be in the same condition in which they were received, unworn, unused, unwashed, and in their original packaging. You will also need your receipt or proof of purchase.

Nothing in this policy limits any rights you may have under applicable consumer-protection laws.

REFUNDS

We will notify you once we have received and inspected your return and let you know whether your refund has been approved.

If approved, your refund will be issued automatically to your original payment method within 10 business days. Please remember that your bank or credit-card company may require additional time to process and post the refund.

If more than 15 business days have passed since we approved your return and you have not received your refund, please contact us at support@samsonsocks.com